Returns Policy

Product Failure

• For new products, refer to the manufacturer's warranty.
• For used products, refer to our Black Gold Warranty.

Inaccurate Product Descriptions

• Free return and full money back.

Custom-Built Products

• 100% Restocking fee plus service fees which may include but is not limited to shipping costs, mounting, and painting.

Non-Stock & Special Order Products

• 7% Restocking fee plus service fees which may include but is not limited to shipping costs, mounting, and painting.

Returns Made Within 30 Days After the Invoice Date

• No restocking fee.
• Service fees which may include but is not limited to shipping costs, mounting, and painting will be charged.

Returns Made Over 30 Days After the Invoice Date

• 7% Restocking fee.

Cancellations Policy

Inaccurate Product Descriptions or Delayed Order Fulfullment

• Free order cancellation, full money back, and all service fees refunded.

Custom-Built Products

• 100% Restocking fee plus service fees which may include but is not limited to shipping costs, mounting, and painting.

Non-Stock & Special Order Products

• 7% Restocking fee plus service fees which may include but is not limited to shipping costs, mounting, and painting.

Cancellations Made Over 60 Days From Order Date

• 7% Restocking fee plus service fees which may include but is not limited to shipping costs, mounting, and painting.

All Other Cancellations

• No restocking fee.
• Service fees which may include but is not limited to shipping costs, mounting, and painting will be charged.

Changes to Our Returns & Cancellations Policy

It is our policy to post any changes we make to our return policy on this page.

Contact Information

To ask questions or comment about this return policy, contact us via our Contact Us link.