Customer Service Representative

Job Summary

‍In this role you will be handling inbound Customer Calls and Marketing Leads, fielding their questions and requests, and resolving them when possible, and liaison with internal teams as needed to ensure a high level of customer satisfaction.

Here's the fun part; you'll be working with a fantastic team of A-player individuals who know how to work hard but have fun along the way! If you live these following core values, and this above very brief job description fits your strengths, then we'd love to hear from you:

• Be the Trusted Guide (do the right thing for the customer and the team)
• Be an Agile Team (be adaptable and ready for change)
• Be Progress Hungry (internally motivated and constantly learning)
• Be Humble & Accountable (set ego aside, and fight for the team)

Accountabilities

• Inbound Calls & Lead Handling - Answer inbound calls, call routing, general inquiry support. Create Opportunities and disperse to the Sales Team. Educate prospects/customers on NTS Point of Difference
• Contact Data Cleaning - Detailed discovery on new customers to update their data/profile. Merge & clean up any duplicate customer data
• Online Sales Support - Assist customers with online order checkout process as needed. Follow up abandoned Cart calls, help convert when possible
• Customer Onboarding -Set up preferred payment method (recurring or single use). Collect Tax certificates when applicable. Confirm Delivery address and email for tracking details
• Customer Service Inquiries - Resolve simple inquiries related to order status, payment processing, concerns, issues, praise, etc

Join us to be part of an energetic team committed to delivering top-tier customer service! This role offers a chance to grow your administrative expertise while supporting a vibrant office environment. We value proactive individuals who thrive on helping others and excel at multitasking. Your enthusiasm and dedication will make a meaningful difference every day!